SafeScan is Built Different: Why We Combine AI with Human Intelligence in Our Services

SafeScan is Built Different: Why We Combine AI with Human Intelligence in Our Services

The way we’ve developed Safe Horizon and our SafeScan technology cuts against the grain of current trends in tech. While many companies are rushing to replace tasks with AI, we’ve taken a different path: we’re focused on how AI and human intelligence can complement each other, producing results far better than either can achieve alone.

At its core, SafeScan is an AI-powered service designed to help users answer a critical question: “Is this email or text message legitimate or not?” Our users don’t care whether the response comes from AI or a human—they just want the answer to be right. And when it comes to scams, phishing, and fraud, 90% or even 95% accuracy simply isn’t good enough. That’s why we blend AI’s data-processing power with human intuition and decision-making.

AI is very effective at recognizing patterns and leveraging its vast training data. But it’s not perfect, especially when it encounters something outside of its prior knowledge or training. Humans may not have the same volume of data at their disposal, but they can ask questions, dig deeper, and catch subtle clues that AI might miss. When you combine these strengths, you get a system that’s truly greater than the sum of its parts.

Many companies rely on AI as a first line of defense in customer service, leaving complex cases to human agents only after the AI reaches its limits. We take a different approach: humans are involved from the start, guided by AI-generated insights, creating a seamless process where human and machine intelligence work together. The result? Better accuracy, more confidence, and ultimately, greater peace of mind for our users.

At SafeScan, we believe this approach isn’t just different — it’s better.

New Gmail Security Alert For 2.5 Billion Users As AI Hack Confirmed

October 13, 2024

Davey Winder – Senior Forbes Contributor

Davey Winder is a veteran cybersecurity writer, hacker and analyst.

Updated Oct 13, 2024, 11:33am EDT

Update, Oct. 13, 2024: This story, originally published Oct. 11, includes details of a new Google anti-scam alliance initiative, a new warning about legitimate-looking support scams and details of Google’s Advanced Protection Program to protect high-risk accounts.

Google has implemented increasingly sophisticated protections against those who would compromise your Gmail account—but hackers using AI-driven attacks are also evolving. According to Google’s own figures, there are currently more than 2.5 billion users of the Gmail service. No wonder, then, that it is such a target for hackers and scammers. Here’s what you need to know.

The Latest AI-Driven Gmail Attack Is Scary Good

Sam Mitrovic, a Microsoft solutions consultant, has issued a warning after almost falling victim to what is described as a “super realistic AI scam call” capable of tricking even the most experienced of users.

It all started a week before Mitrovic realized the sophistication of the attack that was targeting him. “I received a notification to approve a Gmail account recovery attempt,” Mitrovic recounts in a blog post warning other Gmail users of the threat in question. The need to confirm an account recovery, or a password reset, is a notorious phishing attack methodology intended to drive the user to a fake login portal where they need to enter their credentials to report the request as not initiated by them.

Unsurprisingly, then, Mitrovic wasn’t falling for this and ignored the notification that appeared to originate from the U.S. and a missed phone call, pertaining to be from Google in Sydney, Australia, some 40 minutes later. So far, so relatively straightforward and easy to avoid. Then, almost exactly a week later, the fun started in earnest—another notification request for account recovery approval followed by a telephone call 40 minutes later. This time, Mitrovic didn’t miss the call and instead picked up: an American voice, claiming to be from Google support, confirmed that there was suspicious activity on the Gmail account.

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“He asks if I’m traveling,” Mitrovic said, “when I said no, he asks if I logged in from Germany, to which I reply no.” All of this to engender trust in the caller and fear in the recipient. This is when things turned dark fast and really rather clever in the overall scheme of phishing things. The so-called Google support person informed Mitrovic that an attacker had accessed his Gmail account for the past 7 days, and had already downloaded account data. This rang alarm bells as Mitrovic recalled the recovery notification and missed call from a week earlier.

For full story, check it out on Forbes website.

FEMA warning about Hurricane Helene false information and scams

October 4, 2024

ATLANTA – North Carolinians should be aware that con artists and criminals may try to obtain money or steal personal information through fraud or identity theft after Tropical Storm Helene. In some cases, thieves try to apply for FEMA assistance using names, addresses and Social Security numbers they have stolen from people affected by the disaster.

If a FEMA inspector comes to your home and you did not submit a FEMA application, your information may have been used without your knowledge to create a FEMA application. If this happens, please inform the inspector that you did not apply for FEMA assistance so they can submit a request to stop further processing of the application.

If you did not apply for assistance but receive a letter from FEMA, please call the FEMA Helpline at 800-621-3362. The helpline will submit a request to stop further processing of that application.

If you do want to apply for FEMA assistance after stopping an application made in your name without your knowledge, the helpline will assist you in creating a new application.

Scams

FEMA Disaster Survivor Assistance (DSA) crews, housing inspectors and other officials will be working in areas impacted by Tropical Storm Helene. They carry official photo identification badges. FEMA representatives never charge applicants for disaster assistance, inspections or help in filling out applications. Their services are free.
Don’t believe anyone who promises a disaster grant in return for payment.

Don’t give your banking information to a person claiming to be a FEMA housing inspector. FEMA inspectors are never authorized to collect your personal financial information.

If you believe you are the victim of a scam, report it immediately to your local police or sheriff’s department or contact North Carolina Attorney General’s Office at 877-566-7226 or visit ncdoj.gov/protecting-consumers/.

If you have knowledge of fraud, waste or abuse, you can report these tips – 24 hours a day, seven days a week – to the FEMA Disaster Fraud Hotline at 866-720-5721. You can also email StopFEMAFraud@fema.dhs.gov to report a tip.

For the latest information about North Carolina Tropical Storm Helene recovery, visit fema.gov/disaster/4827. Follow FEMA on X at x.com/femaregion4 or on Facebook at facebook.com/fema.