SafeScan is Built Different: Why We Combine AI with Human Intelligence in Our Services
The way we’ve developed Safe Horizon and our SafeScan technology cuts against the grain of current trends in tech. While many companies are rushing to replace tasks with AI, we’ve taken a different path: we’re focused on how AI and human intelligence can complement each other, producing results far better than either can achieve alone.
At its core, SafeScan is an AI-powered service designed to help users answer a critical question: “Is this email or text message legitimate or not?” Our users don’t care whether the response comes from AI or a human—they just want the answer to be right. And when it comes to scams, phishing, and fraud, 90% or even 95% accuracy simply isn’t good enough. That’s why we blend AI’s data-processing power with human intuition and decision-making.
AI is very effective at recognizing patterns and leveraging its vast training data. But it’s not perfect, especially when it encounters something outside of its prior knowledge or training. Humans may not have the same volume of data at their disposal, but they can ask questions, dig deeper, and catch subtle clues that AI might miss. When you combine these strengths, you get a system that’s truly greater than the sum of its parts.
Many companies rely on AI as a first line of defense in customer service, leaving complex cases to human agents only after the AI reaches its limits. We take a different approach: humans are involved from the start, guided by AI-generated insights, creating a seamless process where human and machine intelligence work together. The result? Better accuracy, more confidence, and ultimately, greater peace of mind for our users.
At SafeScan, we believe this approach isn’t just different — it’s better.
