Have a question about setting up your account, how to add us to your contacts or anything else about our services? You have come to the right place.
Different email clients and services have different ways to add SafeScan to your contacts, ensuring that you receive our responses to your request to have something scanned or any other notification from us. Select the device and email client below and follow the instructions in the provide links from those service providers.
Apple Mail and Macs (Note, this is for the latest version. There is a dropdown menu at the top of the linked page for older versions)
Outlook Desktop App (Note, this is for the New Outlook App. Older versions are available on the linked screen)
Like email, different mobile devices use different methods to add numbers to your contacts list. The easiest way to use SafeScan for checking text messages is to set up a contact named SafeScan. These instructions should apply to mobile phones, some tablets and smart watches. Some instructions vary depending on your service provider – at&t, Verizon, etc.
Forwarding a suspicious text message received on your phone or other mobile device is easy, though the method may vary depending on the device your have. Some older devices use a different method for this, and most manufacturers include those various options on their instructions page, usually through a drop-down menu. Third-party messaging apps and services like Mighty Text also have their own setup for forwarding messages. Generally, you just open the messaging app, tap and hold the message in question until the option to forward appears.
Currently, there is no way to directly forward a questionable post from social media platforms like Facebook or Twitter to SafeScan. However, SafeScan can still help with these posts, especially with the growing number of scams on social media platforms.
Without clicking on any links in the post, just drag your cursor over the entire post, highlighting it, and copy the text – CTRL + C in Windows, Apple Key + C on a Mac. Open either your email or a text application, paste the contents into the window – CTRL + V in Windows or Apple Key + V on a Mac, then email or text the message to SafeScan and we will let you know the results.
NOTE: Almost all messages on Facebook warning that your page our account is about to be suspended for things like copyright or community standards violations are phishing scams.
Need help and don't see an answer here? Open a support ticket and one of our SafeScan experts will be happy to assist you.
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